Refund Policy

At Zhao Yue Tech. Inc.Ltd., we want you to be completely satisfied with your purchase of MUR Core services. This Refund Policy outlines the terms and conditions for refunds.

1. Refund Eligibility

We offer refunds under the following circumstances:

Eligible for Refund:

• Accidental duplicate purchases
• Technical issues that prevent use of the service (if unresolved by our support team)
• Service not as described

Not Eligible for Refund:

• Accounts terminated for Terms of Service violations
• Partial month refunds for monthly subscriptions canceled mid-cycle
• Custom enterprise agreements (subject to individual contract terms)
• Change of mind after extended use of the service

2. How to Request a Refund

To request a refund:

• Email us at support@zhyu.com.tw
• Include your account email and order number
• Describe the reason for your refund request

We will review your request and respond within 5-10 business days. Approved refunds will be credited to the original payment method.

3. Subscription Cancellation

You can cancel your subscription at any time:

• Monthly Plans: Your subscription will remain active until the end of the current billing period. No refund for the remaining days.
• Annual Plans: You can continue using the service until the end of the annual period.

4. Prorated Refunds

In certain circumstances, we may offer prorated refunds at our discretion:

• Extended service outages (more than 24 hours)
• Removal of features you specifically purchased for
• Other exceptional circumstances

5. Free Trial

Our free tier does not require payment. If you upgrade to a paid plan and are not satisfied, please contact our support team to discuss your options.

6. Currency and Fees

• Refunds are processed in the original currency of purchase
• We do not charge any fees for processing refunds
• Your bank or payment provider may have their own fees for international transactions

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

Zhao Yue Tech. Inc.Ltd.
Email: support@zhyu.com.tw